Madeleine T&Cs

–  All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
– Saudi Arabia is our country of domicile
– Madeleine will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia

– We accept payments online using Visa and MasterCard credit/debit card in SAR. 

– Refunds will be done only through the Original Mode of Payment.

– Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia. 

All items available on Madeleine.sa are delivered to you with the brand’s promise and are guaranteed to be original, fresh with the best quality.

The warranty begins on the day that your item(s) is received (item delivery day) and lasts as per the brand’s Terms and Conditions (mentioned on the attached warranty).

Madeleine’s shopping website aims to give you a superb business shopping experience. We have set out below the Terms & Conditions under which you are allowed to use the website as well as the Terms on which you place your order.

Definition of Terms

“You” and “your” means the person ordering goods from Madeleine’s website, who must be over 18 years of age.

Adyaf Gulf LLC” (Madeleine) or “we” or “us” or “our” means Madeleine whose commercial registration number is 2051056498 and registered in Khobar, Saudi Arabia

“Home” means the main page of the website, showing the banners, website departments & brands we represent.

“Departments” means the category and sub-categories we have in our store.

“Account” means your details and shopping history, which is created when you register to shop through our Madeleine website.

“Price” means the Madeleine price including VAT tax.

“VAT” or “Tax” is the tax percentage set by the local government in the Kingdom of Saudi Arabia. It may be subject to change/adjusted whenever that percentage is changed as per the law.

“Discount percentage”, if any, shown at each item represents the average saving in percentage that the customer obtained by buying at Madeleine price

“Saving” represents the amount in Saudi Riyal that the customer saved on his shopping cart/shopping basket for all items bought from Madeleine.

“Stock” means quantities of any product listed on Madeleine.sa website

“Delivery charges” any delivery charges/fees from Madeleine or a third party accrue and/or agreed at the time of delivery order completion.

Terms of Use

This section explains how you are allowed to access and use the website.

From time to time it will be necessary for us to carry out maintenance on the website which may result in occasional periods of downtime.

We cannot promise that the website will be uninterrupted or error-free or that defects in the website will be corrected.

You can use the website to browse and buy goods and services from us and to manage your account with us but not for any other purpose.

You must not share your Madeleine website email/username and password with anyone.

Content of the website

We may update the website from time to time and may change the content at any time. However, please note that any of the content on the website may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the website on a regular basis, we make no representations, warranties or guarantees, that the content on the website is accurate, complete or up to date all the time.

We do not guarantee that the website, or any content on it, will be free from errors or omissions.

All rights, including without limitation any intellectual property rights, in any data on the website, or any part of the website, provided by us or you, or any third party, such as for example your shopping list or favorite items (the data) will automatically be owned by Madeleine. You agree that you are not allowed to use the data, or permit any third party to use it, without our express permission. If the law prevents us from automatically owning any rights in the data, you now assign such rights to us.

You are responsible for configuring your information technology, computer programs and platform in order to access the website. You should use your own virus protection software.

Changes to these Terms

If we make any changes to these Terms of Use we will let you know as soon as possible by posting the changes on our website.

Terms of Sale

These terms of sale will apply if you place orders on our website.

Becoming a Customer

To place an order on our website you must be over 18 years of age, require delivery in the cities we serve, and either have a credit or debit card acceptable to us in your name or agree by the act of placing an order to pay on delivery (POD) at the applicable POD fees if any.

When you register, you will create a username and password, which you must use whenever you shop with us. You must treat your username and password as confidential and must not disclose it to any third party. Please keep this information in a safe place because you will be responsible for all activities and orders made under your password and username. If you think that someone else may either know or be using your username and password, please contact us immediately.

We reserve the right to suspend accounts for any fraudulent activity or misuse of service.

Our Contract

Our website invites you to buy goods from us. Once you have placed an order on the website, we will send you an order acknowledgment by email setting out what you have ordered and the price of your order. This is not an order confirmation or acceptance from us.

These terms regulate the supply of goods to you by Madeleine. Any other terms, conditions, or representations (other than those made fraudulently or implied by statute) are excluded.


The price of the chosen item(s) you order will be the price on the website at the time you place your order or amend your order. In terms of any price difference, we will advise.

All listed prices are inclusive VAT/tax. The value of the tax will be shown at the checkout and added to the total order value.

Errors may occur in the process of providing product and pricing information on Madeleine’s website. We cannot confirm the price of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.

In the event that the Madeleine website accepts your order, the same shall be debited to your credit card account and duly notified to you by email or becomes liable for payment upon delivery. The credit card payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account, or store credit may be offered.

Prices and availability are subject to change without any prior notice. Further, the description/performance of products is based on the catalog and technical literature printed by the manufacturers/agent. Therefore, the write-up provided against each product is not that of ours and is subject to change without prior notice.

In addition to the price, a delivery charge as shown at checkout may also be payable by you.

Order Acceptance

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being canceled. Additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit/debit card has been charged, the said amount will be reversed back in your credit/debit card account or store credit may be offered. It is the responsibility of the customer to ensure that they are present at the time of delivery.

Madeleine has the right to cancel any order without notice.

In the case of finding no one to receive the delivery at the specified location, the customer must be aware that the delivery driver will only wait for a maximum period of 10 minutes before leaving.

The driver will contact the customer via mobile number only.

Changing Your Mind

You can cancel or amend your order at any time prior to delivery. Due to how our systems work, if you want to add goods to your placed order, you can re-order by contacting the customer service by sending an email to orders@Madeleine.sa

Upon order confirmation, the customer will be subject to delivery charges/fees (when and where applied) even if the customer decides to cancel his order prior or during delivery. We have the full right to demonstrate whether an order has been delivered or not. The customer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

If you have ordered items that are out of stock you may choose between replacing them with the closest or cancel the item.

Stock shortages in popular goods

We do our best to ensure that we have amazing availability, but we do occasionally run out of some products. If this does occur, we will give you the option to have a substitute for a similar product or cancel the item altogether or/and substitute a different size product of the same brand.

We reserve the right, at our sole discretion, to limit the number of items purchased per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or delivery address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, reselling shall be defined as purchasing or intending to purchase any product(s) from Madeleine for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Use of Credit Cards

If you find your credit card has been used on our website without your authority, please let us know within 24 hours of finding out. You must also tell your card issuer within the time limits you agree to in your card scheme rules.

Expiry Dates

The employees who put together your order are carefully trained to select goods with a reasonable amount of time left on the expiry date (just as you would if you were shopping yourself). However, please note that in case of delivery of an expired item by error or omission, we will provide a refund.

Near Expiry Products

Goods that have a near expiry date will have that date mentioned within the product description. On some occasions and for order confirmation, our team might contact the customer to confirm the order and to inform if any of the selected goods have a near expiry date.

These goods once sold will not be subject to any return, exchange, or refund in case the customer changes his mind or judges that the expiry date is too close since he would have been informed ahead of finalizing his order.

Special discount

Products with high discount prices due to near expiry dates or discontinued no defects will not be refundable, nor returned or exchanged. You should be notified by email or on the web of any notes for those products. Once the order is completed and paid for, you will have 24 hours before the delivery to cancel the order. Otherwise, you will be obliged to pay the full amount.

Seasonal prices and discounts

Goods sold at a discount of part of a bundle can’t be returned nor refunded or exchanged under any circumstance.

Redemption of Madeleine coupon (where applicable)

In the event that a customer is allowed to redeem a Madeleine coupon through the website, that coupon will be redeemed for the full amount only, and no partial redemption is allowed.

Use of Promotion Codes

Only one (1) promo code may be redeemed per user account/per household/ per promotion.

Madeleine Promo Codes can only be redeemed online and must be submitted at the point of order entry.

You must be 18 years or older to redeem a promo code.

Promo codes may require a minimum order value per purchase, as well as other limitations or exceptions – details will be provided with the promotion.

Even if a code is accepted at check out, all orders are reviewed by the Madeleine Customer Support team prior to fulfillment. If orders are deemed in violation of any of these Terms and Conditions, they will be adjusted accordingly.

Promo codes are strictly free promotional voucher codes with no monetary value. They have an expiration date, which is displayed under the promo code’s value online.

Amendment of the Terms & Conditions

We may, at any time, modify the Terms & Conditions of the website without any prior notification to you. You can access the latest version of the Terms & Conditions at any given time on the website. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service of the website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this website.

User information rights

Madeleine.sa has the right to collect data, store it, or use it for marketing purposes and studies. The user agrees willingly to provide this data upon signup and using the web for internal usage only. We will never share your details with any 3rd party or agency nor send any spam emails.


The obligations of either party in relation to a sale by the Supplier shall be suspended to the extent that such performance is impeded or made unreasonably onerous by an occurrence beyond the control of the party affected, provided that such party could not reasonably have foreseen such occurrence at the time of entering into the contract and could not reasonably have avoided or overcome it or its consequences (Force Majeure). Force Majeure includes, but is not limited to, industrial disputes, fire, extreme weather, pandemics, war, extensive military mobilization, insurrection, requisition, seizure, embargo, restrictions in the use of power, and defects or delays in deliveries by sub-contractors caused by any such circumstance referred to above whether occurring prior to or after the formation of the contract.

The party that claims to be in a Force Majeure situation shall notify the other party in writing without delay when the circumstance starts and when it ends. If Force Majeure prevents the Purchaser from fulfilling his obligations, he shall compensate the Supplier for expenses incurred in securing and protecting the Products.

Regardless of what might otherwise follow from these Conditions either party shall be entitled to terminate the contract by notice in writing to the other party if performance of the contract is suspended due to Force Majeure for more than three months.

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